Kieran Saul - Issues with granular roles for Cloudflare Tunnel and Mesh – Incident details

Game Server Management Portal experiencing major outage

Issues with granular roles for Cloudflare Tunnel and Mesh

Resolved
Degraded performance
Started 26 days agoLasted about 2 hours

Affected

External Services

Operational from 3:16 PM to 3:16 PM, Degraded performance from 3:16 PM to 5:30 PM

KS Tunnel Services

Operational from 3:16 PM to 3:16 PM, Degraded performance from 3:16 PM to 5:30 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Cloudflare is investigating permission issues with resource-based granular roles where a subset of users are not being granted access to their scoped Cloudflare Tunnel and Cloudflare Mesh resources.

    This specifically impacts users attempting to view, configure, or manage individual Tunnel instances or Mesh nodes via the Cloudflare Dashboard or API when relying on resource-scoped policies. All account-level roles, global permissions, and active tunnel and mesh data traffic remain unaffected.

    Our engineering team is actively working on resolving the root cause, and we will provide further updates as soon as more information is available.